If you have not been asked for a refund yet... you will be asked at some point. That is why it is vital we must know what to do in these situations. The thing about it is, having a policy you stand by is vital because there are many circumstances that you will run into...

I remember when I started coaching over 15 years ago... all I wanted to get was clients. Just like pretty much every coach out there now... we just want to get clients and coach! That is fine but when you have a business, if you have no process set up...